FAQ
Where exactly is the property?
We are at Via Camillo Benso Conte di Cavour 118, 90133 Palermo — corner of Via Maqueda, literally opposite the main entrance of the Teatro Massimo. First piano nobile, accessible via a lift that stops between the first and second floors: on exiting the cabin, about 13 steps lead down to the floor where the rooms are.
What are the check-in and check-out times?
Check-in is from 2:00 pm to 8:00 pm. Check-out must be completed by 10:00 am. If you have specific requirements (late flight, early train), contact us in advance via WhatsApp — we always find a solution.
Is breakfast included?
Yes, breakfast is included in all stays. It is served every morning from 8:00 am to 10:00 am in the shared salon: pastries and sweet rolls from the local bakery, fresh produce, espresso, seasonal fruit.
Can I arrive by car? Is there a restricted traffic zone (ZTL)?
The property is outside the ZTL restricted zone, so you can arrive by car without any restrictions. For parking, supervised parking is available nearby on request and subject to availability — contact us before arriving to reserve a space.
How do I get to the property from the airport?
Palermo Falcone-Borsellino airport is about 35 km away. The most convenient options: taxi (approximately 45–50 minutes); Trinacria Express (train to Palermo Centrale, then 15 minutes on foot or a short taxi); by car, follow signs to the city centre and Teatro Massimo. We also offer a private transfer service from/to the airport for up to 3 people — message us on WhatsApp to book.
Do the rooms have air conditioning?
Yes, all rooms have air conditioning (heating and cooling), free WiFi, minibar, LED TV, in-room safe and hairdryer. Windows are double-glazed to keep out both the heat and the noise of Via Maqueda.
How many rooms does the property have? Which ones overlook the theatre?
The property has 5 rooms. Four have a balcony with a direct view of the Teatro Massimo (Suite, Junior Suite, Deluxe 1 and Deluxe 2). The Standard Room has a balcony on Via Cavour.
Can we stay with children?
Yes, the larger rooms (Suite and Junior Suite) are well suited to family stays. Contact us to check available bed configurations and any specific requirements.
Are pets allowed?
The property does not currently accept pets. If you have specific requirements, send us a message on WhatsApp and we can discuss.
Is the property accessible for guests with mobility difficulties?
The lift stops between the first and second floors. On exiting the cabin, about 13 steps lead down to the floor where the rooms are. The property is not suitable for guests in wheelchairs or with significant mobility difficulties. If you have any doubts, please contact us before booking.
How can I pay?
We accept credit/debit card payments (Visa, Mastercard, American Express) through the online booking system with Stripe. Payment in cash at check-in is also possible, to be arranged in advance.
What is the cancellation policy?
The cancellation policy varies depending on the rate chosen at the time of booking. The standard rate allows free cancellation up to 48 hours before arrival. Always check the specific conditions when booking.
Can I book directly without going through Booking.com or Airbnb?
Yes, and it is in your interest to do so. Booking directly on this website gets you the best available price, with no intermediary commissions. You can also contact us directly via WhatsApp at +39 392 924 1068 or by email at info@portamaqueda.it.
Is there left-luggage storage?
Yes, you can leave luggage at the property before check-in or after check-out, on request and subject to available space. Contact us in advance to arrange it.